Tag Archive: Sales

Crap is still Crap…

OK, so this post is a bit out of character for me but it is something that comes up all the time so I wanted to at least address it and then move on.  As you read through my posts my focus is on keeping things positive and giving some ideas, solutions, and helpful insights…

Actions speak louder than words…

One issue that seems to resonate in the market is who companies care about the most – NEW customers or CURRENT customers?  What I find out there is an incredible discrepancy between what is “said” and what is “acted” out by companies. Too often a business tells its existing customers that they are the MOST…

Love it or…

I recently read and article about the new head of Newsweek magazine and how he, Tom Ascheim, is having to transform the magazine if they are going to survive.  While I am not a big fan of the print media overall because of how they sensationalize almost everything, I do have to agree with Tom…

What is Customer Experience 2.0 anyway?

Customer Experience 2.0 is a new way of thinking and a new way of acting.  The goal of introducing the framework and approach in Customer Experience 2.0 is around two primary principles – DIFFERENTIATION and SALES.  This is a unique way to combine some leading edge, inexpensive tools to create tremendous results in both these…