Tag Archive: Increased Profitability

TRUST and LOYALTY – Maybe organizations are finally getting it?

I just read a very interesting article in the Deloitte Review (Deloitte Review is a semi-annual publication of selected articles they believe are important to their clients and potential clients) that gives a great deal of support to what we have been saying for years – building TRUST and LOYALTY with your customers is key…

"Executable" Strategy is the clear "Winner"

For the past number of years we have been talking about how everything needs to start with the Customer in mind and that if they aren’t considered in everything you do, you are missing the point.  After all, our favorite phrase is, “How can you ignore the primary group that ‘writes you checks’ when trying…

Collective Amnesia "forgets" about the Customer

I just read an article and felt compelled to share some thoughts about it since it was using some new “language” to describe some well known problems with management.  The article was titled, “Culture Shift: The Causes and Cures of Collective Amnesia” and was written by Paul Levesque.  It was posted on the Manage Smarter…

"Marry Your Customer" – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so “simple yet powerful,” I wanted to share my thinking…

PROMISES – why has the exception become the NORM

I am really bothered these days by the word PROMISES – not by the definition or the word but by how it is being used or misused in business today.  Let me explain.  How many of you, like me, have been promised something from another business (products or services) and then just have this promise…

Promise-Driven Organizations Deliver!

Welcome to a new blog about Promise-Driven Organizations.   Let’s face it – ALL of us as we journey through life, want to know what to expect from others.  We want to know if we can rely on others to do what they say they will do.  This is true in family situations, friendships, business, and…