Tag Archive: Economy

Transparency – use it or lose it…

I just read a great article in Harvard Business Publishing, “In a downturn, please put aside pathetic platitudes,” written by John Baldoni.  The reason this is a great article is that it is “in your face” accurate on what really shouldn’t be going on in organizations. John states in the article that when times are…

Strategy – do you really need one?

When economic times become more and more uncertain this question seems to come up more and more – a direct correlation in my book.  Companies start to realize that what they were doing in good times doesn’t necessarily work in weaker times so this drives the “strategy question” of what should they now do differently. …

5 Additional Steps to Customer Domination…

I wrote and article about a month ago titled, “Be Disruptive, Build Loyalty and Consistently Beat your Competition – 5 Steps to Succeeding in Difficult Times.”  The article, I have to say, was a great benefit to a lot of people, at least there were a lot that downloaded the article.  Because of that response…

Collective Amnesia "forgets" about the Customer

I just read an article and felt compelled to share some thoughts about it since it was using some new “language” to describe some well known problems with management.  The article was titled, “Culture Shift: The Causes and Cures of Collective Amnesia” and was written by Paul Levesque.  It was posted on the Manage Smarter…

Sometimes "Shock Therapy" is the last resort…

In my travels and meetings with company executives one thing has been standing out in the majority of these discussions.  I’m being asked, “Why is it that everyone in my industry is starting to look and act the same and the customer is seeing us as one big non-differentiated group of companies?”  What does this mean? …

Carly Fiorina got it right…

Carly Fiorina, a household name in the business world, was a guest speaker at Seattle Pacific University’s annual breakfast meeting in Seattle last week.  There is no question she is one of the more controversial people in business today and was the center of attention for several years during her demise at HP.  But, whether…

"Marry Your Customer" – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so “simple yet powerful,” I wanted to share my thinking…

Eastside Economic Forecast

The Bellevue Chamber of Commerce presented the Eastside Economic Forecast Breakfast November 15th at the Meydenbauer Center. The breakfast was well-attended with several hundred present. Chris Falco, the Chairman of the Bellevue Chamber led off, followed by presentations by: Joseph Quinlan -Chief Market Strategist of Bank of America Capital Management Kristina Erickson Hudson– Business Development…