Tag Archive: Breaking News

EBRT embraces Social Media…

Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area – Bellevue Chamber of Commerce’s EBRT (Eastside Business Roundable).  This group is comprised of some of most well known business leaders in both Seattle and Bellevue. Why was I there?  They were interested,…

Seattle Executives Association

I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association – what a great group of people! This is an executive networking group that has been around for 90 years and has a very rich history and…

Joe, way to go – you 'da man…

I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive – it sucks.  I can’t say it any other way than that.  It is also why I am telling everyone I come in contact with (in…

They're all watching you…

Well, there certainly has been enough bad news for one week with the meltdown of Wall Street and international global markets.  I’m sure 90% of all our readers have been affected in some adverse way by all this activity going on.  It is clear that panic has set in and people are behaving in irrational…

Stay tuned for some changes…

In the upcoming days and weeks you will start to see some changes happening to the “Loyalty” Blog you are so used to seeing and reading.  NO, we aren’t going away from the core concept that Customer Loyalty is at the heart of all corporate economics.  And NO we aren’t going to stop providing you…

Einstein got it right…

I don’t know how many of you enjoy reading about Einstein or not but he had a quote that hung on his door at Princeton that to me was spot on in regard to your customers and generating more revenue.  The quote was, “Not everything that counts can be counted, and not everything that can…

Keeping it simple…

The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video interview) with Colleen Barrett, CEO of Southwest Airlines. The article, “Southwest Airlines’ Colleen Barrett Flies High on Fuel Hedging and ‘Servant Leadership“, described what makes Southwest a “one of a kind” organization and the only domestic airline that can boast posting…

Sorry for the "gap"…

Let me start by just saying the Customer Experiences Blog is BACK!! I apologize to all of you that have been religiously checking in our our blog on a regular basis, only to find not a lot of new content has been published – that all changes TODAY! There have been a number of exciting…

A GREAT Resource for CEO's

I wanted to let our readers know of a site that is not only stacked full of information and articles but is one that actually has some quality content.  The site is CEO Refresher and it looks like a Newsletter, website and Blog all rolled into one. OK, so i might be just a little…

"Marry Your Customer" – Well, sort of…

I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while.  It also supports what I have been seeing in various client situations and since it is so “simple yet powerful,” I wanted to share my thinking…