Tag Archive: Advocacy

The world of “NEWS” has changed…

One of my favorite sites is Mashable because it not only gives me very relevant topics but also goes deep int other story and under the covers and around the corners to give you lots of details.  I am definitely an “Advocate” for Mashable. They came out with a great blog post, “For the First…

Why “friend collecting” doesn’t work

We hear about it all the time these days – you have to have thousands of “friends” or “followers” to make social media work for you – BUNK.  Whoever came up with this notion doesn’t understand how business really gets done. Think back to our grandparents era (and maybe before) and how business got done. …

Loyalty vs. Advocacy – Which is best?

This is a question I get asked quite a bit, “What is the difference between Loyalty and Advocacy, don’t you get one with the other?”  Unfortunately, the answer is no the majority of time. Loyalty is awesome.  Companies and organizations have put a lot of effort into trying to create Loyal Customers that will buy…

Advocates DON’T have to be Customers…

There is a key differentiator when it comes to Advocacy over anything else.  The interesting part of Advocacy is that someone doesn’t have to be a customer or even done business with you to be your Advocate.  This makes advocacy the most leveraged form of word-of-mouth available to any business. In the customer world, we…

“Promises Architecture” – foundation of Advocacy

If you read my bio or what this blog is all about, you will realize that I am all about helping people and businesses build advocacy.  While it started a long time ago when I was consulting in the areas of corporate strategy and customer experiences.  I never claimed to be the brightest person in…

Who are they?

One of the most helpful activities a business can undertake is to identify who they feel are their ADVOCATES.  While this may seem pretty straight forward, try it and you will find it isn’t as easy as you thought. Why is it so difficult?  Two primary reasons.  First, you have to identify the characteristics you…

When CRISIS can build LOYALTY…

One of the blogs I regularly follow is Seth Godin.  Why Seth?  He has a very no-nonsense way of putting things in plain english for all of us to understand about marketing, customers and a host of other interesting topics.  I was thinking the other day about a particular topic to talk about – how…

Getting "It’s all about ME" to work for you

There is absolutely, positively no doubt in the world today that the key mantra for people is “It’s all about ME”.  We see it in TV programming (approximately 70% of today’s programming is “reality” TV), we see it in the traditional advertising and we really see it in social media. In one of my earlier…

Social Media isn’t about the Marketing Department

OK, I know there will be lots of people jumping on this one but someone had to say it. Social media in my world is helping companies get “more of the right people talking more about them – proactively” – this is true Word-of-Mouth. Social media takes this concept and puts it on steroids –…

Seth Godin – I DISAGREE on being "satisfied"…

On average, I agree with 90%+ of what Seth Godin talks about on his blog, writes in his books, or speaks about in his speeches.  However, today I have to disagree with Seth. Seth wrote a blog post, “Dissatisfaction Guaranteed,” where he closed with a line, “Satisfied means done, finished, I don’t need any more.” …